Flexworx Technical and End User Support
Numerex Flexworx helpdesk leverages the Remedy Service Management System, which is the recognized world leader in help desk solutions. The software and tools integrate to provide an end-to-end approach to service management. We have technicians available 24 hours a day, 7 days a week, 365 days a year. Our technicians are knowledgeable, experienced, and skilled at diagnosing and resolving service impacting issues before they impact the service provider or customer. Numerex Flexworx offers exceptional service with personalized and localized customer support 24 hours a day, 7 days a week.
Application level support is offered as a private label at Tier 1 or Tier 2 levels, depending on your service agreement preferences. These options include standards for: inbound time to answer response time, escalation procedures, performance up-time, and operational redundancy. Our support can be provided by Numerex, or we can act as your agent, providing your customers with seamless support on your behalf.