Value Added Services For Long-Term M2M Success
Numerex delivers value across the M2M value chain. We combine the industry’s most reliable, value-focused network services with intuitive and highly-focused technology and solutions, plus partnerships with industry leaders, to deliver the full spectrum of end-to-end M2M solutions. To complement Numerex Networx, the following value-added services are available:
24x7 Customer Support Center: Offers “round the clock” support to provide assistance to our customers.
Integration Services: Provides modules, modems and the expertise to integrate them with your preferred network services. We also offer tested and proven Development Kits and Integration Kits that help streamline the development process.
Certification Guidance: Reduces complexity and speeds application development and deployment timeframes.
Automated Provisioning: Enables automated, web-based, 24x7 online provisioning of devices for activation and de-activation. This eliminates costly and inefficient work-around activities.
Numerex Network Operation Centers: Work 24 hours a day to safeguard and manage data and overall solution performance – and deliver actionable information reliably and securely.
Web Management Tools: Enable convenient, 24x7 access to important information and administrative functions for you and your customers. Our suite of interactive web-based wireless M2M interface solutions monitor and control both fixed and mobile remote systems with ease and convenience.
Flexible Billing: Provides monthly invoices in flexible formats that detail each device’s usage. Our billing feed is integrated into your format. Invoices are available in a variety of formats, including XML or Microsoft Excel.
Knowledgebase and Trouble Management System: Provides access to the industry’s most comprehensive database of M2M information containing over 9,000 documents.
Application Development: Enables your design team to test development applications using a Numerex Networx facility connected to your development server.
Rigorous Testing: Test routines to ensure proper performance with all equipment, routing, monitoring and firewalls prior to deployment.
Training Services
Numerex provides training based on your needs. The field support team fills a vital role in our private label ventures nationwide, supporting distributors and customers from concept through deployment and beyond. Training services is comprised of three components:
On-Site Installation Training
Installation Training is a three-hour class, taught by experts in their respective field, covers private-label products and how they operate on the network. The class emphasizes hardware compatibility, as well as full product specifications, including all features and their impact on other components.
On-site Application and Web Support Training
The application and Web Support Training class consists of a tutorial on functions that simplify account setup and end user accessibility. This training takes place before and during the product launch, and allows partners and users full control of the infrastructure. The training session emphasizes hardware troubleshooting using backend data for diagnosis, as well as all functions of account and end-user setup.